Shipping & Returns
Last Updated: August 16, 2026
Shipping
We offer free worldwide shipping on all orders.
Orders are processed and prepared for shipment after payment has been successfully received. Delivery times may vary depending on the destination, shipping carrier, customs procedures, and other circumstances outside our control.
Once your order has been shipped, tracking information will become available through our Track Your Order page where applicable.
International Shipping
Because we ship worldwide, delivery times and customs procedures may vary from country to country. Customers are responsible for ensuring that the delivery address provided at checkout is complete and accurate.
Any customs duties, import taxes, or other charges imposed by the destination country, where applicable, are the responsibility of the customer unless otherwise stated at checkout or required by applicable law.
Incorrect Address
Please carefully check your shipping information before completing your order.
If an order cannot be delivered because the customer provided an incorrect, incomplete, or invalid address, any additional costs required to resend or otherwise handle the shipment may be charged to the customer.
Uncollected or Refused Packages
If a package is returned to us because the recipient fails to collect it, refuses delivery, or is otherwise unavailable to receive the shipment, any additional costs associated with reshipping the order may be the responsibility of the customer.
If you would like the package to be shipped again, please contact us at info@skincare-shark.com.
Returns
Our products are offered as part of a clearance / liquidation sale. Accordingly, returns are generally not accepted.
Please carefully review your order before completing your purchase.
This return policy does not affect any mandatory consumer rights that cannot legally be excluded or restricted under applicable law.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at info@skincare-shark.com as soon as possible.
Please include:
- Your order number
- A description of the issue
- Photographs of the product and packaging where applicable
We will review the situation and, where appropriate, provide a suitable solution in accordance with applicable law.
Contact Us
For questions regarding shipping, delivery, or returns, please contact:
Luca Heinze
Weimarische Str. 25
10715 Berlin
Germany
Email: info@skincare-shark.com
Website: https://skincare-shark.com/