Frequently Asked Questions
How can I place an order?
Simply browse our products, add the items you would like to purchase to your cart, and proceed to checkout. Follow the instructions during checkout to complete your order.
Do you offer worldwide shipping?
Yes. We offer free worldwide shipping.
Please note that delivery times may vary depending on the destination, shipping carrier, customs procedures, and other circumstances outside our control.
How long does shipping take?
Delivery times vary depending on your location and the shipping service used for your order.
After your order has been shipped, you can use our Track Your Order page to check the latest available shipping information.
Will I receive tracking information?
Yes. Orders are shipped with tracking whenever tracking information is available for the selected shipping service.
You can use our Track Your Order page to check the current status of your shipment.
How can I track my order?
Once your order has been shipped, tracking information becomes available through our order tracking system.
If you need assistance with your shipment, please contact us at info@skincare-shark.com.
Can I change my shipping address after placing an order?
Please contact us as soon as possible if you entered an incorrect shipping address.
We may be unable to change the address once an order has been processed or shipped. If an order has already been shipped, any additional costs resulting from an incorrect address may be the responsibility of the customer.
What happens if I do not collect my package?
If a package cannot be delivered because the recipient does not collect it, refuses delivery, or otherwise fails to accept the shipment, additional shipping or handling costs may apply.
Any costs required to resend the package may be charged to the customer.
Can I return my order?
Our products are sold as part of a clearance / liquidation sale and are therefore generally not eligible for return.
If you receive an item that is damaged, defective, or incorrect, please contact us so that we can review the situation.
What if I receive the wrong or damaged product?
Please contact us at info@skincare-shark.com as soon as possible and provide your order details and, where applicable, photographs of the issue.
We will review the situation and determine the appropriate solution.
Are payments secure?
We use third-party payment providers and security measures designed to protect transactions and customer information.
Payment information may be processed directly by the relevant payment provider according to its own security and privacy policies.
Do you store my payment details?
Payment information is generally processed by the applicable third-party payment provider. We do not intentionally store complete payment card details on our website.
How can I contact customer support?
If you have any questions regarding your order, shipping, products, or our services, you can contact us by email:
We will do our best to assist you as quickly as possible.
Where are you located?
Our business is operated by:
Luca Heinze
Weimarische Str. 25
10715 Berlin
Germany
Email: info@skincare-shark.com
Website: https://skincare-shark.com/